LEGAL
Privacy Policy
Last updated: March 2026
Overview
IsGridUp ("we", "us", "our") operates the website isgridup.com. This Privacy Policy explains how we collect, use, and protect information when you use our website.
Information We Collect
Information you provide: When you use our intake form, you provide details about your home (size, location, budget, etc.). This information is processed in real-time to generate your energy plan and is NOT stored on our servers. It exists only in your browser session.
Email address: If you voluntarily subscribe to our email updates, we collect your email address. You can unsubscribe at any time.
Automatically collected information: We use Google Analytics 4 to collect anonymous usage data including pages visited, time on site, referring source, device type, and approximate geographic location. This data does not personally identify you.
How We Use Information
We use the information we collect to: generate your personalised energy independence plan in real-time, send email updates if you have opted in, understand how visitors use our site so we can improve it, and monitor site performance and fix issues.
Cookies
We use cookies for Google Analytics (anonymous usage tracking) and essential site functionality. You can disable cookies in your browser settings, though some features may not work properly.
Third-Party Services
We use the following third-party services: Google Analytics 4 for website analytics, Anthropic (Claude API) for AI-powered recommendations, Supabase for email list storage, and affiliate networks (Awin, Impact.com, Amazon Associates) for product links. When you click an affiliate link, you are redirected to the retailer's website, which has its own privacy policy.
Affiliate Links
Our site contains affiliate links to products we recommend. When you click these links, the retailer may use cookies to track that you were referred by us. This is how we earn commissions and does not affect the price you pay. See our Affiliate Disclosure for more details.
Data Security
We do not store personal data beyond optional email addresses. All intake form data is processed in real-time and never saved to a database. Email addresses are stored securely in Supabase with encryption at rest.
Your Rights
You have the right to: unsubscribe from our email list at any time using the link in any email, request deletion of your email address by contacting us, and opt out of Google Analytics tracking using a browser extension.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised date.
Contact Us
If you have questions about this Privacy Policy, contact us at: hello@isgridup.com